Refund policy
Returns & Exchanges
If you are not satisfied with your order, please submit a claim for return within 5 BUSINESS DAYS* of the confirmed order delivery date. ALL PACKAGES MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURER’S PACKAGING & ORIGINAL LABEL. Returns must be unworn, unaltered and unwashed with all tags (if applicable). Customers will assume return shipping costs and a 20% restocking fee. Please follow the steps indicated below to file a claim. Upon receipt and inspection of said goods, we will issue you store credit totaling the refund amount (minus a 20% restocking fee) usable toward your next purchase with us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lifestylefitnesswearus@gmail.com.
3 Steps for Filing Your Claim
Step 1. To file a claim on a damaged or return, please email or call customer service at 469-405-2077 for your return authorization request. If you choose to email at lifestyfitnesswearus@gmail.com, please include your Order# in the subject line and the following information in the body of the email: *Company Name / Address * Invoice Number * Style Number * Quantity & Color * Reason for Return * Picture of the item as a whole as well as a picture of the damaged area (for damaged/defective items only). All returned packages attempted to be delivered without a return authorization (claim) number will be declined and shipped back to the sender.
Step 2. Mail the package to: Lifestyle Fitness Wear Online Returns - 11834 Harry Hines blvd.Suit 115 Dallas,TX 75234. Please note that shipping charges will be at the expense of the buyer.
Step 3. Notify us by email at lifestyfitnesswearus@gmail.com with the tracking number along with the RA number.
Damaged or Defective Items
In the unlikely chance that you should receive damaged, defective, or the wrong item(s), please submit a claim for return within 4 BUSINESS DAYS* of the confirmed order delivery date. Once we have confirmed your claim and provided you with a RA number we will email you a UPS return label to ship the goods back to us. Upon receipt and inspection of said goods, we will credit your account the full refund amount usable toward your next purchase with us.
*Life Style Fitness Wear will not honor any claims attempted to be filed AFTER the indicated dates.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lifestylefitnesswearus@gmail.com.